Cannot Save Uploaded Profile Photo in Account Settings

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Jenny, modified 7 Years ago at 9/30/14 1:46 PM
Created 7 Years ago at 9/30/14 1:45 PM

Cannot Save Uploaded Profile Photo in Account Settings

Posts: 566 Join Date: 7/28/13 Recent Posts
To whom it may concern:

For a couple of weeks I've been trying to change my profile photo. I've checked the size of the photos I've tried, and they appear to upload, but when I try to save them, then I receive an error message that says, "Account settings are temporarily unavailable." I've tried a number of times over several weeks. Could this apparent system error be the one supposedly temporary thing in reality that is actually permanent?

Thanks in advance for some help,

Jenny
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Simon Ekstrand, modified 7 Years ago at 9/30/14 2:24 PM
Created 7 Years ago at 9/30/14 2:24 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 245 Join Date: 9/23/11 Recent Posts
Hi Jenny,

If you mail me the picture you are trying to use at simon@theoak.se I can check what is going wrong.

Simon
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Simon Ekstrand, modified 7 Years ago at 9/30/14 2:33 PM
Created 7 Years ago at 9/30/14 2:33 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 245 Join Date: 9/23/11 Recent Posts
Actually never mind, I've managed to reproduce the problem, I'm looking into it.

Simon
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Dada Kind, modified 7 Years ago at 9/30/14 3:11 PM
Created 7 Years ago at 9/30/14 3:11 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 633 Join Date: 11/15/13 Recent Posts
Hi, I had the same problem. I think the filesize was too big; when I saved it as a jpg it worked.
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Simon Ekstrand, modified 7 Years ago at 9/30/14 3:26 PM
Created 7 Years ago at 9/30/14 3:26 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 245 Join Date: 9/23/11 Recent Posts
This is apparently a known (and fixed) Liferay bug, however getting it fixed will take a while as there is currently no release available with the fix.

There are some possible workarounds, slightly different image dimensions can help, or switching to a different browser - chrome triggers the bug for me while firefox works.

You can also send the image you want to my email address above and I'll add it to your profile.

Simon
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Simon Ekstrand, modified 7 Years ago at 9/30/14 3:32 PM
Created 7 Years ago at 9/30/14 3:32 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 245 Join Date: 9/23/11 Recent Posts
Droll Dedekind:
Hi, I had the same problem. I think the filesize was too big; when I saved it as a jpg it worked.

It's not just a filesize issue unfortunately, here's the liferay bug for reference:
https://issues.liferay.com/browse/LPS-39618

Simon
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Dream Walker, modified 7 Years ago at 10/1/14 12:12 AM
Created 7 Years ago at 10/1/14 12:12 AM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 1448 Join Date: 1/18/12 Recent Posts
Simon, I can not message you. your name does not come up as a recipient....same with Tom Tom and others.
Could you take a look?
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Jenny, modified 7 Years ago at 10/1/14 1:08 AM
Created 7 Years ago at 10/1/14 1:08 AM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 566 Join Date: 7/28/13 Recent Posts
Yeah, same here, Simon. Before I posted here, I tried to message you, but your name was not in the menu, oddly.
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Simon Ekstrand, modified 7 Years ago at 10/1/14 1:59 AM
Created 7 Years ago at 10/1/14 1:59 AM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 245 Join Date: 9/23/11 Recent Posts
The messaging portlett seems to only include the first 10 matches for a name which does make it sort of hard if the person you're searching for is not in that match list. It also seems to use a second word in the search box (ie. last name) as a completely new search term which isn't terribly helpful.

I've cleaned out a bunch of test simon accounts now so that my account is included in the list when searching for simon in the recipients field - so messaging me should work now!

Regarding Tom Tom the issue is pretty much the same, however there is a workaround that can be used atleast as a temporary measure.
If you click on the name of a poster (the one right under their picture in the left hand column), it takes you to their profile. A profile url looks something like: http://www.dharmaoverground.org/web/t-om/home (for tom tom). The t-om thing there is their chosen DhO Screen Name, that screen name can be used with the messaging portlett. In other words, enter t-om in the recipients field and you should get a direct hit for Tom Tom.

Hope that wasn't to confusing.

Simon
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Jenny, modified 7 Years ago at 10/8/14 5:39 PM
Created 7 Years ago at 10/8/14 5:39 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 566 Join Date: 7/28/13 Recent Posts
I switched to IE and the photo upload problem went away. I was using Chrome before.
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heath, modified 7 Years ago at 10/8/14 5:42 PM
Created 7 Years ago at 10/8/14 5:42 PM

RE: Cannot Save Uploaded Profile Photo in Account Settings

Posts: 11 Join Date: 3/12/14 Recent Posts
This bothered me too. I used the newest version of Firefox a few days ago and I was able to upload my picture just fine. 

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