not getting a password reset e-mail

Rebecca P, modified 4 Years ago at 3/24/18 12:27 PM
Created 4 Years ago at 3/24/18 12:23 PM

not getting a password reset e-mail

Posts: 62 Join Date: 3/24/18 Recent Posts
I made an account yesterday and of course I forgot the password. Answered the security question and completed the request for a password reset form to be e-mailed to me, however I'm not receiving any e-mails. I have tried it several times.
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Nick O, modified 4 Years ago at 3/24/18 12:26 PM
Created 4 Years ago at 3/24/18 12:26 PM

RE: not getting a password reset e-mail

Posts: 317 Join Date: 11/5/17 Recent Posts
What a coincidence. Same here. Trying to log in on a different computer but forgot password.
P A, modified 4 Years ago at 3/25/18 5:32 AM
Created 4 Years ago at 3/25/18 5:32 AM

RE: not getting a password reset e-mail

Posts: 7 Join Date: 3/24/18 Recent Posts
and me
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Huan, modified 4 Years ago at 3/31/18 1:16 AM
Created 4 Years ago at 3/31/18 1:16 AM

RE: not getting a password reset e-mail

Post: 1 Join Date: 3/31/18 Recent Posts
I have had the same issue. Had to make this new account to post and am not receiving emails in regards to this one either!

Is there anyone on the forum who takes responsibility for the technical side of things?
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Daniel M Ingram, modified 4 Years ago at 3/31/18 2:03 PM
Created 4 Years ago at 3/31/18 2:03 PM

RE: not getting a password reset e-mail (Answer)

Posts: 3231 Join Date: 4/20/09 Recent Posts
The technical side of things is handled by me, see the FAQ page for instructions, which are basically email me and I handle it. Sorry about the glitch in the email thing: Liferay 6 is buggy, and our last attempt to upgrade to Liferay 7 made things worse, so we backed up to Liferay 6 and haven't attempted again basically due to lack of time, but will try to address some of these issues in the coming months, as I have a bit more time now, so will see how that goes.

Thanks for your patience and understanding.

Daniel

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